If you are dissatisfied for any reason, contact us or e-mail us at info@yatchi.co.uk with your order number. We maintain a simple returns policy, so you can return any of our products within 60 days, as per our 60 Day Money Back Guarantee. You will receive an address to which you can return your order and once received, you will be fully refunded for your order. This money back guarantee applies for any reason including but not limited to no noticeable improvement, if you change your mind, if you experience any side effects or for any other reason you are dissatisfied with your order. If you would like to send your order back to us, then please contact our customer service team (info@yatchi.co.uk).

If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund. 

Order changes/cancellations

We work quickly to pick and pack your items. Unfortunately, this means there is a very short window in which we can make changes. We are happy to accommodate your request, if possible, simply contact us.